Privacy Policy

This Privacy Policy describes how La Casa Wound Specialist (“we,” “us,” or “our”) collects, uses, and discloses your Protected Health Information (PHI) and other personal information when you use our mobile wound care services. We are committed to protecting your privacy and ensuring the confidentiality and security of your information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We may collect various types of information from and about you, including:

Protected Health Information (PHI): This includes medical history, wound assessments, treatment plans, diagnoses, medications, test results, billing information, and other health-related information necessary for providing wound care services.
Personal Identification Information: Such as your name, address, phone number, email address, date of birth, and insurance details.
Demographic Information: Such as age, gender, and language preferences.
Information from Referrals: Details provided by referring physicians, clinics, home health agencies, or nursing homes.

2. How We Collect Your Information

We collect information through various methods, including:

Directly from You: When you provide it to us during initial consultations, assessments, and follow-up visits.
From Healthcare Providers: When referring entities share your medical records and relevant health information with us.
From Your Insurance Provider: To verify coverage and process claims.
Through Electronic Means: Via secure electronic health records (EHR) systems or communication platforms used for coordination of care.

3. How We Use Your Information

We use your information primarily to:

Provide Treatment: To assess your wound, develop and implement personalized wound care treatment plans, including the use of advanced wound care dressings, and manage your overall wound recovery and skin wound healing journey.
Process Payments: For billing your insurance company or you directly for services rendered.
Healthcare Operations: For quality improvement, staff training, scheduling, and administrative purposes related to your care.
Communicate with You: To send appointment reminders, provide updates on your care, and respond to your inquiries.
Coordinate Care: To communicate with your referring physician, other healthcare providers, and caregivers involved in your treatment.
Comply with Legal Obligations: As required by law, such as reporting certain health information to public health authorities.

4. How We Disclose Your Information

We may disclose your information in the following circumstances:

For Treatment: To other healthcare professionals involved in your care (e.g., your primary care physician, specialists, home health nurses) to ensure coordinated and comprehensive treatment.
For Payment: To insurance companies, billing services, and other third parties for claim processing and payment.
For Healthcare Operations: To our business associates who perform services on our behalf (e.g., IT support, billing services) and who are contractually bound to protect your privacy.
With Your Authorization: We will obtain your written authorization before using or disclosing your information for purposes not described in this policy, except where permitted or required by law.
Required by Law: When required by law, such as in response to a court order, subpoena, or specific public health reporting requirements.
Public Health Activities: To public health authorities for purposes such as preventing or controlling disease.
Health Oversight Activities: To health oversight agencies for activities authorized by law, such as audits, investigations, and inspections.

5. Your Rights Regarding Your PHI

You have certain rights regarding your Protected Health Information (PHI):

Right to Access: You have the right to inspect and obtain a copy of your PHI.
Right to Amend: You have the right to request an amendment of your PHI if you believe it is inaccurate or incomplete.
Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your PHI.
Right to Request Restrictions: You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations. We are not required to agree to all requested restrictions, but if we do, we will abide by them.
Right to Request Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.
Right to a Paper Copy of this Policy: You have the right to obtain a paper copy of this Privacy Policy upon request.

6. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your PHI from unauthorized access, use, or disclosure. This includes using secure electronic systems, restricting access to sensitive information, and training our staff on privacy and security protocols.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be effective immediately upon posting. We encourage you to review this policy periodically.

8. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, or if you believe your privacy rights have been violated, please contact us at:

La Casa Wound Specialist

310-810-6554

Info@lacasawoundspecialist.com

609 Deep Valley Dr 2nd Floor, Rolling Hills Estates, CA 90274